Returns and Exchanges Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

Return Requirements for Return-Eligible Items

Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached. Specifically, items will be inspected for evidence of washing, bleaching, cutting, or other alteration or damage.

1 The product itself has quality problems

2 Product damage occurred during transportation

3 Incorrect delivery of the goods, the product does not conform to the ordered product, and can apply for return or exchange without affecting the secondary sales.

The following conditions do not apply to 7 days no reason to return:

1 Personal customized goods;

2 The product has been used (the electronic product is considered to have been used once it is energized);

3 The commodity and its functional parts, accessories appearance wear;

4 If the outer packaging of the goods is lost or seriously damaged (except for unpacking), it will actually affect the secondary sales of the goods. This situation does not apply for 7 days without reason to return.

5 Others are not suitable for return according to the nature of the goods, and that have been confirmed by you at the time of purchase as not suitable for return of goods;

6 Other circumstances in which the goods are not in good condition affecting the second sale;

7.Free gifts cannot be returned or exchanged;

How to apply for a return

1. Return and exchange due to personal reasons: Within 7 days from the date of receipt of the goods, send an email to the after-sales service center without affecting the secondary sales. After-sales customer service will accept your request within 1- 3 working days after receiving the email, and the freight incurred by the return and exchange shall be borne by yourself.

2. Return and exchange due to quality reasons: Within 7 days from the date of receipt of the goods, send an email to service@umbertoo.com to the after-sales service center, the customer service will accept the application within 1-3 working days after receiving the mail. Your request, the freight generated by the return and exchange will be borne by us.

3.About return: Within 7 days from the date of receipt of the goods, please contact the the 24-hour online customer service. After the courier company receives the goods, the courier company will inform us of the refund related matters. Our company will complete the refund process within 15 working days.

Please indicate the order number, name, phone number and return to the 24-hour online customer service.

Quality Check for Returns

1. When a return item arrives at our warehouse, we will inspect and/or test it to ensure it is return- eligible and meets the applicable return requirements listed above. If the item passes our quality check, we will issue a refund. If our inspection finds that the returned item is not return-eligible or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund or credit.

If the return item is rejected, we will send the item back to you at the same address that was specified in the original order and will deduct its return shipping fee from the amount of refund of other item(s) returned in the same order, if any. 

2. In certain cases, we reserve the right, at our sole discretion, to offer a refund on the rejected-return item, instead of sending it back to you.

3. If you receive a damaged/defective item, please contact Customer Service within 24 hours of receipt.

NOTE: If you have any issues with your return, please contact Customer Support within 7 days after your purchase date.

Refund

What is the refund method?

1. The refund will be sent to original form of payment based on the refund method you selected.

2. If you did not select a refund method, we will proceed according to your previous preferred selection found in the refund record.

When will I receive my refund?

Refund time depends on your refund method and bank.